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FAQ's

Q: I'm having trouble with the operation of my spa, what should I do?


Nothing on the spa operates

1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa. There you will find the meaning of the message and what action is to be taken.

2. If there is no message on your control panel, check and reset the GFCI and house breaker. The GFCI should be located in a weatherproof box close to the spa, but no closer than 5 ft.

3. If the spa does not respond, contact your local service company.


Pump(s) do not operate

Press the "Jets" button on your control panel. If you hear the pumps trying to operate:

1. Check that all the slice valves are open.

2. Pump may need to be primed.

3. Check that the air controls are open.

4. If you do not hear anything from the pump, contact your local service company.


Poor jet performance

1. Make sure pump is operating.

2. Check that the water level is adequate (up to minimum safe water level side).

3. Make sure the jets are open and the air controls are open.

4. Check for dirty filters. Clean if necessary.


Spa not heating

If the spa is not heating and has not tripped the breaker*, please follow these steps:

1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow steps to alleviate message.

2. Check water set temperature at control panel.

3. Check for dirty filters. Clean if necessary.

4. Check "heat mode" the spa is set in. Spa should be in standard mode.

5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.

6. Check to make sure that the pump is primed and all slice valves are open.

7. Reset power to the spa at GFCI breaker.

8. If spa is still not heating, contact your dealer for service.

**If the spas heater has failed, the majority of the time it will trip the GFCI breaker.


GFCI is tripping

For your protection, the Ground Fault Circuit Interrupter (GFCI) is required by NEC code (National Electrician Code). The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a mis-wire. It may be necessary to contact an electrician if your local dealer recommends doing so.


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Q: My water conditions aren't right, what chemicals should I use?


CHEMICAL CHART

Symptoms Cause Solution
Cloudy water Excessive organic contaminants or lack of sanitizer Shock treat with non-chlorine shock and adjust sanitizer level
Dissolved chemical solids Use clarifier to help remove small particles
pH balance or total alkalinity is incorrect Test total alkalinity and pH. Correct with pH increaser or pH decreaser
Calcium too high (hard water) Use a sequestering agent weekly. Replace some water with softer water
Dirty filter Clean filter with filter cartridge cleaner
Chalky, white scale deposits Mineral deposits in water Use a sequestering agent. Check water balance and adjust as necessary
Clear green water High iron or copper content Use a sequestering agent
Cloudy green water Low alkalinity level Use pH increaser
low sanitizer level Test sanitizer level, shock with non-chlorine shock
Brown water High iron or manganese level Use a sequestering agent
Chlorine odor Chloramines (combined chlorine level) is high. Shock with non-chlorine shock
Eye/skin irritation Organic contaminants, chloramines, or pH out of balance Shock with non-chlorine shock. Test and adjust pH level
Foaming High concentration of chemicals due to evaporation and build-up of body oils, cosmetics and other contaminants Use foam reducer. Shock treat with non-chlorine shock. Use enzyme reducer weekly as part of regular maintenance
Pitting of metal fixtures Total alkalinity or pH too low Test and adjust pH and total alkalinity by adding pH up
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